Aside Support

Need help with Aside, a saved item, an account, or a subscription? Email [email protected] and include your app version, device model, and a short description of what happened.

Please do not send private saved content unless it is necessary to investigate your request.

Processing or sync issues

Aside keeps the original before it processes a save. If an item shows a failed state, open it and retry after checking your connection. If the original or a recent change does not appear on another device, make sure both devices use the same Sign in with Apple account.

Subscription help

• Use Restore Purchases on Aside's Premium screen if an active subscription is not appearing.
• Manage or cancel in iOS Settings → Apple Account → Subscriptions.
• Deleting Aside does not cancel an Apple subscription.
• Request an App Store refund from Apple at https://reportaproblem.apple.com

Delete your data

Open Settings in Aside and choose Delete all data. This permanently removes the associated library from active systems. If you created an account, the control also initiates deletion of that account identity.

Deleting your data and cancelling a subscription are separate actions.

Privacy and security

Read the Aside Privacy Policy for details about saved content, optional accounts, AI processing, calendar availability, and deletion.

For a privacy request or to report a security concern, email [email protected] with "Aside privacy" or "Aside security" in the subject line.

Contact

PaliAi, LLC
Email: [email protected]